At MugHeads, every product is decorated custom for your brand, which means we are unable to accept returns or exchanges on standard orders. We take pride in our quality, and if there is ever a manufacturing defect or an internal error on our part, we will promptly replace or correct the affected items at no additional cost to you.
All orders are shipped via FedEx Ground unless otherwise specified. Shipping charges are the responsibility of the customer and will be billed directly to your account. We do our best to pack and ship your order securely so it arrives safely and on time.
If you have any concerns with your order once it arrives, please contact us right away so we can make it right.